Substitution Policy

Customer-first is our service tenet, but because the supply of flowers will be affected by the season or some uncontrollable reasons, which will lead to a shortage of flowers and materials, we reserve the right to make slight changes to the purchased products to equal or higher Valuable floral materials replace out of stock. If it is necessary to replace the flowers, we will try our best to contact you before delivery to reach a consensus. However, in order to avoid packaging delays or delivery errors, you may not be notified in time.

Since the season and the source of goods have a decisive influence on the color, shape, and size of flowers, I hope you understand that the product pictures on this website are for reference only. If you have any instructions on the replacement of flower materials, please make a note when ordering. If you do not accept the replacement of any flower materials, please also indicate in the remarks that when the supply fails to meet your requirements, the transaction will be canceled and a refund will be issued. We will replace the flowers with the same or higher value and the same color to show the feeling consistent with the reference picture.

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