Terms and conditions of use

By placing an order on this website, you agree to the following terms and conditions:

1. These terms and conditions and any other policies mentioned therein apply to your use of this website and allowing you to place orders to order any products and services, including any products you submit, or purchases of any products or products that we can purchase on this website. Service all orders. Visiting this website means that you have agreed to these terms, so we recommend that you read these terms carefully. If you do not agree to these terms, you must stop using and visiting this website immediately. uflowershop.com reserves the right to change any of these terms with immediate effect.

2. You agree that the information you provide when registering on this website is not misleading, but true and accurate, and if such information changes, you will notify our customer service staff.

3. We can change, cancel or suspend access to this website with prior notice or without notice, and we are not responsible for you.

4. Any information you upload to this website for publication will be regarded as non-confidential and non-proprietary material. By placing an order, you agree and understand that we can collect, use, store and process your personal data.

5. Order Policy: All orders and other requirements received are reserved by uflowershop.com and any of its personnel the right to reject any order without giving a reason. If it is declined, we will refund or cancel the payment that has been received in full via the payment method used to place the order.

6. Order delivery: We provide same-day delivery for orders confirmed before 1:00 pm. Orders starting at 1:00 pm will be delivered the next day or any other date selected by the customer on the shopping cart page. Orders received after any specified deadline or on non-working days will be scheduled for the next Processing on working days. Unless otherwise specified, the estimated delivery time will be calculated from the date the order is processed.

a. If the recipient cannot be contacted to sign for receipt within the specified delivery time on the same day, or the recipient refuses to accept the product, or the recipient's information is incorrect or incomplete, we may place the bouquet on the basis of the information provided by the customer. Relevant locations or company receptions or building administrators, neighbors sign and collect them to show the completion of the service.

b. If you need to change the delivery location or deliver it again due to the buyer's request or the following reasons*, the buyer will pay the cost. The fee for changing the delivery location or re-delivery is HK$50 each time. Our customer service representative will contact you before making arrangements.

If the Hong Kong Observatory issues the following warning, the delivery service will be suspended or delayed:

Tropical cyclone warning No. 8 or above

Red or black rainstorm warning

Flooding and landslip warning

7. Alternative policy: All products are subject to availability. In case of any supply difficulties, we reserve the right to replace products of the same value and quality without notice. For details, please refer to the replacement terms.

8. We try our best to ensure the accuracy of all price information on this website. However, mistakes may happen occasionally, and products may be marked with the wrong price. If the correct price of a product is higher than the price indicated on this website, we will contact you and ask you whether to execute the order at the actual price or cancel your order. We are not obligated to provide products at the wrong price.

9. The company is not responsible for any additional expenses caused by delivery or use of purchased goods, property damage or personal injury at the buyer's premises, regardless of the cause.

10. Any order can be canceled/refunded, the company will charge a full 5% handling fee to process the refund procedure.

11. Return policy: satisfying flower receivers and flower senders is our ultimate goal. Due to the perishable nature of flowers, we cannot accept returns after delivery.

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